I was looking to refinance my home due to my wife wanting to cut her hours. I originally went with my lender at Wells Fargo. I wasn't happy with the service. My lender made me feel like a number rather than a person. It took him a while to respond to my emails. I left more voicemails than actually talking to him on the phone. When I did get a hold of him it really didn't feel like he was really there for me or my best interest. Annoyed, I reached out to a friend, Manny Nguyen, to see if he had any lenders that he'd recommend. He recommended Liza. When we initially had our first conversation I already had a sense that I could trust her. She gave me a feeling that she really had my family's best interest at heart. I even recall her saying if you find anyone better by all means go for it. That got me to really like her. I kept conversations with both lenders (Liza and Wells Fargo) until my 4th communication with Liza and that's when I knew I would move forward with her from that point on. That conversation is where she gave me all the possible plans and what I'd need to do and that too only move forward if I truly feel it's the best move for my family. I stopped talking to Wells Fargo after that. I felt like I could trust Liza from then on. I really loved that she was always reachable. No matter what day or time it was she would always respond. I can't remember ever leaving her a voicemail. She always kept my mind at ease which I absolutely loved. Liza got me from a 5% interest to a 3.375%. She got us to sign our loan docs within 2 hours after finding out everything was good to go. She Knocked off 5 years from my new mortgage plan which in total saved me about $188,000. Liza, there are no words to describe how much you mean to my family and I. You have saved us so much money. We appreciate you!